Workshops
Negotiations (In Person; Customizable length)
Mastering the Art of Negotiation
This program is designed to equip participants with the tools, strategies, and confidence to navigate any negotiation with skill and success. Drawing on proven techniques and practical insights, Matt teaches attendees how to build relationships, find common ground, and achieve outcomes that benefit all parties. This hands-on workshop blends theory with practice, ensuring participants leave ready to apply what they’ve learned.
Key Takeaways from the Workshop
This workshop is ideal for professionals at all levels, from executives to team leaders and sales professionals, who want to enhance their negotiation skills and achieve better outcomes in business. With Matt’s expert guidance, participants will gain the confidence and knowledge to turn challenges into opportunities.
Understand the Fundamentals of Negotiation
Learn the principles and psychology behind successful negotiations.
Develop a Win-Win Mindse
Discover how to create outcomes that foster collaboration and mutual benefit.
Prepare for Success
Master the art of research, planning, and setting clear goals before entering a negotiation.
Communicate with Confidence
Practice effective verbal and nonverbal communication techniques that build trust and influence.
Handle Objections with Ease
Learn strategies to address pushback, overcome resistance, and find solutions.
Recognize and Leverage Power Dynamics
Identify sources of leverage and use them strategically to strengthen your position.
Stay Calm Under Pressure
Develop techniques to manage stress and stay composed during high-stakes negotiations
Seal the Deal
Craft agreements that are clear, actionable, and designed to stand the test of time.
Exceptional Customer Service (In Person; Customizable length)
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Building Trust & Lasting Relationships
This program is designed to help professionals deliver exceptional service that builds trust, loyalty, and long-term relationships. Combining practical tools with dynamic exercises, this workshop teaches participants how to handle customer interactions with empathy, professionalism, and confidence, ensuring every experience reflects positively on their organization.
Key Takeaways from the Workshop
This workshop is ideal for customer-facing professionals, team leaders, and organizations seeking to elevate their customer service standards. With Matt’s expertise, participants will gain the tools and strategies needed to consistently deliver outstanding service that drives satisfaction and loyalty.
Understand the Customer Experience
Learn what customers value most and how to meet—and exceed—their expectations.
Communicate Effectively
Develop active listening skills and use clear, empathetic language to build rapport and resolve issues.
Handle Difficult Customers with Confidence
Master strategies to de-escalate tense situations and turn conflicts into opportunities.
Provide Solutions, Not Excuses
Learn how to address problems proactively and ensure customers feel valued and understood.
Foster a Positive Mindset
Cultivate a service-oriented attitude that enhances customer satisfaction and team morale.
Turn Feedback into Action
Understand how to gather, analyze, and act on customer feedback to improve service delivery.
Create Lasting Impressions
Learn techniques to leave customers with a positive, memorable experience that inspires loyalty.
Enhance Team Collaboration
Build skills to work seamlessly with colleagues to ensure consistent, high-quality customer service.
The Art of Connection (In Person; Customizable length)
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Building Authentic Relationships
This workshop will empower individuals with the tools and techniques needed to build strong, authentic relationships in both professional and personal settings. From enhancing communication to navigating challenging interactions, this workshop provides practical strategies for fostering connection, trust, and mutual understanding in any environment.
Key Takeaways from the Workshop
This workshop is perfect for professionals, leaders, and anyone looking to improve their interpersonal skills and build more meaningful, productive relationships. With Matt’s guidance, participants will leave with a deeper understanding of what it takes to succeed in human interaction.
Communicate with Clarity and Empathy
Develop the ability to convey your message effectively while understanding and respecting others’ perspectives.
Build Strong Relationships
Learn how to establish trust and rapport quickly, creating meaningful and lasting connections.
Navigate Difficult Conversations
Gain confidence in addressing sensitive topics with tact, professionalism, and poise.
Understand Emotional Intelligence
Explore how self-awareness, empathy, and social skills impact interactions and improve relationships.
Resolve Conflicts Effectively
Master techniques to de-escalate disagreements and find solutions that work for everyone involved.
Adapt to Different Personalities
Learn how to read social cues and adjust your approach to connect with a wide range of individuals.
Strengthen Team Collaboration
Foster a cooperative environment that values diverse ideas and encourages productive dialogue.
Enhance Active Listening
Develop listening skills that show genuine interest and encourage open, honest communication.
Unstuck: A Pathway to Psychological Safety
(Virtual or In Person; Customizable length)
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Creating a Culture of Trust
This program will equip leaders and team members with the skills and strategies to foster an environment where individuals feel safe to speak up, take risks, and collaborate openly. Grounded in proven research and practical techniques, this workshop emphasizes the importance of trust, respect, and inclusion in driving team performance and innovation.
Key Takeaways from the Workshop
This workshop is ideal for leaders, managers, and teams who want to enhance collaboration, improve performance, and create a workplace culture where everyone feels safe to contribute their best. With Matt’s expert guidance, participants will leave with actionable strategies to embed psychological safety into their teams.
Understand Psychological Safety
Learn what it is, why it matters, and how it impacts team performance and well-being.
Foster Open Communication
Develop techniques to encourage honest dialogue and create an environment where every voice is heard.
Build Trust and Respect
Explore how trust is formed and sustained, and how it serves as the foundation for psychological safety.
Navigate Difficult Conversations
Gain tools to address sensitive topics and resolve conflicts without fear of blame or judgment.
Encourage Risk-Taking and Innovation
Learn how to create a culture where team members feel empowered to share ideas and try new approaches.
Recognize and Address Barriers
Identify behaviors and systems that undermine psychological safety and discover strategies to overcome them.
Lead by Example
Understand how leaders can model vulnerability, authenticity, and openness to inspire trust and inclusion.
Strengthen Team Dynamics
Build a cohesive team culture where collaboration thrives, and individuals feel valued and supported.
Reclaiming Balance (Virtual or In Person; Customizable length)
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Stress Management & Resilience
In this program, individuals will be empowered to effectively manage stress and build resilience in both their personal and professional lives. Rooted in science and practical application, this workshop provides participants with actionable tools to identify, address, and complete the stress cycle, promoting physical and emotional well-being.
Key Takeaways from the Workshop
This workshop is ideal for individuals, teams, and organizations looking to improve stress management, enhance productivity, and create a healthier, more balanced approach to life and work. With Matt’s guidance, participants will walk away equipped to break free from chronic stress and thrive.
Understand the Stress Cycle
Learn the science behind stress, how it affects the body, and why completing the cycle is essential for well-being.
Recognize Stress Triggers
Identify common stressors and understand how they manifest physically, emotionally, and mentally.
Master Stress-Relief Techniques
Practice proven methods—such as movement, breathwork, and connection—to release stress effectively.
Build Resilience
Develop strategies to reduce stress reactivity and increase your capacity to handle challenges.
Address Workplace Stress
Learn practical tools for managing stress in high-pressure professional environments.
Foster Emotional Regulation
Discover techniques to process emotions in healthy ways, reducing their long-term impact.
Promote Recovery and Balance
Incorporate self-care practices that support sustainable energy and focus.
Cultivate Supportive Connections
Explore the role of social connection in mitigating stress and enhancing overall well-being.
Building a Keynote (Virtual or In-Person)
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Crafting Impactful & Memorable Speeches
This program is designed to equip speakers with the tools, structure, and confidence needed to craft a memorable and impactful keynote. Drawing on his 17 years of experience as a presentations coach, Matt guides participants through an engaging, hands-on process that ensures their message resonates with authenticity and clarity.
Key Takeaways from the Workshop
This workshop is ideal for professionals, leaders, and aspiring speakers who want to craft a keynote that leaves a lasting impression. With Matt’s guidance, participants will walk away with a blueprint for success and the confidence to deliver their message to any audience.
Define a Clear Message
Learn how to distill your core idea into a powerful, audience-focused message.
Engage Your Audience
Master techniques to capture attention and keep your audience engaged from start to finish.
Create a Memorable Structure
Develop a well-organized keynote using proven frameworks that ensure clarity and impact.
Use Storytelling Strategically
Leverage personal and relatable stories to connect emotionally with your audience.
Incorporate Visuals Effectively
Discover how to enhance your message with visuals that support—not overshadow—your delivery.
Build Confidence in Delivery
Practice delivery techniques that exude presence, professionalism, and authenticity.
Tailor Content to Your Audience
Understand the importance of audience analysis and adapt your keynote to their unique needs.
Leave a Lasting Impression
Learn strategies for closing your keynote with confidence, inspiring action, and leaving a powerful impact.
Mastering Technical Presenting in a Virtual Environment
(Virtual; Customizable length)
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Communicating Complex Ideas
At least 80% of all current workplace meetings and presentations are taking place virtually. And as attention spans continue to shorten, it has become even more crucial for technically-minded professionals to communicate their ideas in a concise and meaningful manner.
In this one-hour virtual course, Matt equips participants with the necessary tools to simplify intricate and frequently technical information, making it more accessible and compelling to key decision makers.
Fundamentals of Professional Presence (Virtual or In Person)
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Bridging the Communication Gap
Leaders today are consistently taken aback by the noticeable absence of proficient communication skills in new hires. What adds to this concern is the fact that these skills were once regarded as basic and commonplace in earlier generations. Considering the growing prevalence of virtual interactions, it has become absolutely vital for professionals to effectively convey a sense of assurance, competence, and credibility in every interaction.
In this course, Matt empowers participants with the skills they need to...
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Master their professional presence (in person and virtual)
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Tailor their message toward their unique listener/audience
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Frame and simplify complex information
Perfect Pitches (Virtual or In Person)
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Crafting the Perfect Pitch
In this workshop, Matt Moran provides participants with the skills and strategies to create a concise, compelling sales or elevator pitch that captures attention and drives action. Combining his expertise in audience engagement and practical communication, Matt guides attendees through a proven process to craft pitches that are clear, persuasive, and tailored to their audience.
Key Takeaways from the Workshop
This workshop is perfect for professionals, entrepreneurs, and sales teams looking to make a lasting impression and convert opportunities into results. Participants will leave with a pitch that not only communicates their value but also inspires action.
Clarify Your Value Proposition
Define what sets you apart and articulate your unique value in a way that resonates.
Craft a Memorable Opening
Learn techniques to hook your audience within the first few seconds.
Focus on Your Audience’s Needs
Understand how to align your pitch with the priorities and challenges of your listener.
Simplify Complex Ideas
Break down your message into simple, digestible language that anyone can understand.
Master Brevity
Develop the ability to communicate your key points clearly and effectively in under 60 seconds.
Use Storytelling to Connect
Incorporate short, impactful stories or examples to make your pitch more relatable and memorable.
Close with Confidence
Create a strong call to action that leaves no ambiguity about the next steps.
Refine Through Feedback
Practice and polish your pitch with real-time feedback and guidance.